I am sharing some techniques which can aid your communications. I’ll also be sharing thoughts on what can make you more confident in applying these techniques – what will make YOU a more confident communicator.
The basis for good communications lies in both listening and relaying a message.
We will focus on verbal communications in these articles – although many of these principles apply in written communications too.
1. Be specific – exactly what do you want to convey?
Get connected to the impact you want to have when you share your message. Do you want someone to do something for you? Try visualising what it would be like when it’s done…then ask!
2. Prioritise information – what is the most important message you want to convey?
We can lose the impact when we say too much! Edit out any information which can detract from the real priority in your communication.
3. Keep to the point – stay focused on the subject.
If the other person is straying off subject, (as many of us do) just remind them where you are up to and continue. Staying focused also demonstrates that you are serious about what you want to convey (even if it is a joke!).
4. Tone – Do you want to motivate, inform or deal with conflict?
Allow your voice tone to convey enthusiasm, calm or another response you want to encourage. Allow yourself to feel what it is you want to bring out in others. This really connects to the impact you want to have with your communication.
5. Pace -Let it reflect your message
Pace can be quicker if you are pleased or excited, slower if you want to convey calm or seriousness. Talking very quickly will lose most people! Think about people that you enjoy listening to – how do they use their voice tone and pace?
6. Respectful – what you feel will show in your voice and in your body language.
Allow yourself to connect to the respect you have for the person before you speak. If this is challenging – find at least one thing you respect them for.
7. Check understanding – ask if you have been clear enough.
Watch their body language – discomfort may mean confusion. Ask again if you are not sure.
When we talk
more than 80% of the ‘message’ is in how we say it
not what we say.
I look forward to your questions and observations!
The next posts will deal with body language in communication and listening skills. Make sure you have signed up to receive the next post!